The Beginning: A Frustration That Sparked a Vision
What started as a solo operation in a humble home office has evolved into one of Singapore’s most trusted and responsive declaring agents. Today, Declarators is proud to power a 90-person team serving logistics companies, traders, and businesses across a wide range of industries. But how did this growth happen and what sets us apart?
Declarators was born from a simple but powerful frustration poor customer service from existing declaring agents. Our founder, a logistics and trade professional, envisioned a better way: a declaring agency that’s responsive, efficient, and fully customer-focused.
Armed with just a PC and a commitment to better service, he began by handling permit declarations for small clients from his parents’ home. Each declaration was an opportunity to earn trust and every satisfied client became a stepping stone toward growth.
What Makes Declarators Different?
As we scaled from one person to a full-fledged team of 90, several core principles have guided our growth:
✅ 1. Client-Centric Approach
While others focused on volume, we focused on service excellence. Fast response times, proactive updates, and clear communication helped us stand out in a field where reliability is everything.
✅ 2. Tech-Driven Efficiency
We invested in modern digital tools and customized workflows to speed up the permit declaration process while reducing human error. This helped us handle increasing volumes without compromising on accuracy or compliance.
✅ 3. Compliance Expertise
Singapore’s trade regulations are complex and ever-evolving. Our in-house experts ensure our clients stay compliant with Singapore Customs, CAAS, SFA, AVS, and other regulatory bodies.
✅ 4. Scalable Operations
From handling a handful of declarations a day to managing high-volume, time-sensitive transactions across air, land, and sea we’ve built operational systems that scale. Today, our team supports everything from Temporary Export Permits to Carnet Applications, HS code classifications, Shut-Out Permits, GST Relief, and more.
Why Companies Trust Declarators Today
- Over 100,000 declarations processed annually
- Custom solutions for freight forwarders, SMEs, and MNCs
- 24/7 responsive support
- Dedicated specialists for each permit type
- Comprehensive services from personal pets to commercial cargo
Our People: The Heart of Our Success
Behind every permit we process is a team of experienced declarants, logistics professionals, and compliance specialists who care deeply about doing things right.
We’ve grown not just in number, but in capability empowering team members with training, mentorship, and a shared commitment to making trade smoother for everyone.
What’s Next for Declarators?
Even as we celebrate this milestone, we remain grounded in our mission: to provide efficient, accurate, and personalised declaration services that help businesses thrive in a fast-moving trade environment.
From a one-man dream to a 90-strong team, our journey is just getting started.
Need a reliable declaring agent in Singapore? – Let us make declarations simple, compliant and stress-free for you.
🌐 www.declarators.com.sg
📧 group@declarators.com
📞 +65 6385 2155
