Pioneering Digitalisation in the Logistics Industry
Article abstracted from Singapore Logistics Association (SLA)
Today, we shine the spotlight on Declarators Pte Ltd, a declaring agent that has fully embraced the digital age, transformed their operations and set a new standard in the logistics industry.
Declarators’ digitalisation journey took off during Singapore’s Circuit Breaker in 2020, a pivotal moment for many businesses. With the surge of government support through Productivity Solutions Grants and the push for companies to digitalize, Declarators seized the opportunity to innovate. By embracing technology, they not only responded to immediate challenges but also laid the foundation for long-term growth and leadership in the logistics industry.
“Our commitment to innovation and customer-centricity continues to drive our digital transformation journey, positioning us for sustainable growth and leadership in our industry”, says Javier Yip, Founder/Managing Director at Declarators.
Innovative Digital Tools Driving Success
Declarators has transformed its operations by digitizing almost every aspect of its business. From human resources and customer relationship management (CRM) to marketing and data storage, the company has adopted various advanced digital tools to improve efficiency and responsiveness. This includes streamlining processes like HR and sales, enhancing marketing strategies, using mobile technology for courier services, and leveraging cloud storage for secure and accessible data management. These efforts have allowed Declarators to modernize its operations and stay competitive in a fast-evolving industry.
Their commitment to securing these digital processes is reflected in their certifications, such as the Cyber Security Essentials Mark from the Cyber Security Agency of Singapore and the Data 101 Protection Mark from the Infocomm Media Development Authority. These certifications underscore Declarators’ focus on data protection and risk management, ensuring compliance and security as they continue their digital transformation.
The Impact of Digitalisation
The digitalisation of Declarators has brought about transformative changes, significantly improving both efficiency and operations. Employees now have quick access to essential data, allowing for more efficient workflows, while automation has freed up time for strategic tasks. Enhanced customer relationship management has improved service quality and satisfaction, and the reduced reliance on paper has supported their sustainability goals. Digitalisation has also increased accuracy by minimizing redundant tasks, improved compliance and risk management, and enabled remote work, offering flexibility and boosting productivity.
Looking toward the future, Declarators is preparing to take the next step by adopting Artificial Intelligence (AI) through the Microsoft Co-pilot Program. This move toward AI reflects their forward-thinking approach and commitment to staying at the forefront of digital innovation in logistics.
Setting the Standard for Digital Transformation in Logistics
Declarators is an example of how digitalising logistics processes can drive industry progress, demonstrating that adopting technology is crucial for staying competitive. Their journey, from digitising core operations to exploring AI technology, shows how companies can leverage digital tools to boost efficiency, enhance customer service, and adapt to today’s fast-paced business environment.
